NEW PATIENT INFORMATION
WELCOME TO OUR
DENTAL FAMILY
We are delighted you’ve chosen Dr. Michiel Roos Orthodontics & Dental Surgery Group. Here’s everything you need to know before your first visit.
1
MAKE
YOUR BOOKING
Schedule your appointment online, by phone or WhatsApp.
2
BEFORE
YOUR VISIT
Complete your patient forms and prepare a few important details.
3
YOUR
VISIT
We’ll discuss your needs, examine your smile and create a plan.
4
YOUR
OPTIONS
We’ll explain your treatment options and answer all your questions.
5
START YOUR
JOURNEY
Begin your personalised treatment with confidence.
6
WE'RE HERE
FOR YOU
Ongoing support and care for a healthy, beautiful smile.
BEFORE YOUR APPOINTMENT
- Please arrive 10 - 15 minutes early to complete any remaining forms.
- Bring your ID and medical aid card (if applicable).
- List of current medications and any medical conditions.
- X-rays or dental records (if you have them).
- A parent or guardian must accompany patients under 18.
- PATIENT FORMS
Save time at your visit by completing your forms online.
- PRINT FORMS
Download, print and bring your forms with you.
WHAT TO EXPECT
- A Friendly Welcome
Complete your patient forms and prepare a few important details.
- Comprehensive Assessment
We’ll assess your oral health and discuss your goals.
- Personalised Plan
You’ll receive a clear treatment plan tailored to your needs.
- All Your Questions Answered
We’re here to ensure you feel informed and confident.
WE WORK WITH MOST
REPUTABLE MEDICAL AIDS
READY TO BOOK YOUR FIRST APPOINTMENT?
We can’t wait to meet you and help you achieve the smile you have always wanted!
- Call Us
Questions?
How early should I arrive for my appointment?
Please arrive approximately 10 to 15 minutes before your scheduled appointment. This gives you enough time to complete any required patient forms and allows our reception team to confirm your details before your consultation begins.
What happens during my first visit?
Your first visit usually includes a review of your dental and medical history, a discussion about your concerns and a clinical examination of your teeth, gums and bite. X-rays or other diagnostic records may be recommended when clinically necessary. Your dentist will explain the findings and discuss any suitable treatment options with you.
Do you accept medical aid?
Medical aid benefits and claiming arrangements vary between schemes, plans and treatment types. Please bring your medical aid card and membership details to your appointment. Contact your preferred branch beforehand to confirm the current claiming and payment process.
Can I book an orthodontic consultation directly?
Yes. You can contact your preferred branch or complete the online appointment form to request an orthodontic consultation. A referral is not normally required unless another healthcare practitioner has specifically referred you.
Will treatment begin at my first appointment?
This depends on the reason for your visit and the treatment required. Many first appointments focus on assessment, diagnosis and treatment planning. Treatment may be completed at the same appointment when appropriate, but more involved procedures are usually scheduled separately.
Are online appointment requests confirmed immediately?
No. An online form submits an appointment request. A member of the practice team will contact you to confirm the available date and time. Your appointment is only confirmed once you have received direct confirmation from the practice.